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Shared Mailbox

A shared mailbox is a centralised email address that is accessed by a team or a group. On Contour, you can configure an email address to receive all actions and notifications relevant to your organisation, whenever there are updates to a DC transaction on the network.

Configuring a shared mailbox

To set up a shared mailbox, the action must be taken by 2 admin users in a make-check manner.

Video Guide (click here)

Part 1: First administrator (Make)

  1. Click on Gear on the top right, then Shared Mailbox
  2. Click Add
  3. Enter the group email address.
    • Important to make sure correct the email address is set up correctly before configuring in Contour.
  4. Click on Save.
  5. Request is sent to second administrator for approval.

Part 2: Second administrator (Check)

  1. Click on Gear on the top right, then Shared Mailbox
  2. You will see the request to add or edit the shared mailbox. Click into the newly created user, and review
  3. Click on Approve (or Reject to discard the request)
  4. A dialog box will prompt you to confirm the request.

The shared mailbox has been configured successfully. Updates to any transaction by any party will trigger a notification email to the shared mailbox.

Note: Notifications about internal workflows (maker/checker/approver actions) will not trigger emails to the shared mailbox.