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Applicant Actions

DC Workflow

DC workflow
Creating and using a DC template
Saving a draft and using it again
Sending DC to the beneficiary or issuing bank
Sending an amendment request to beneficiary or issuing bank
Request to Cancel an issued DC

Presentation Workflow

Presentation Workflow
View and reply to a Discrepancy Notice
View and download released documents
Send Bill Settlement instructions

General

General
Sending a P2P messages
Replying to a P2P message




Details

Creating and using a DC template

Video Guide (click here)

Maker

A DC template is a pre-filled application form. The maker can create multiple templates, and re-use any one while creating a DC application. You can fill all fields, or leave some blank to be added while submitting the application.

  1. On the left menu, click on Import DC tab.
  2. Click on Create button.
  3. Click on Manage Templates button.
  4. Click on Create template option.
  5. You will see a blank DC form. Enter the form values you need in the template.
  6. Scroll down and click on Create button.
  7. Give a name to your template in the dialog box that appears. If you have several templates, you can select Prioritize template, so that it shows up at the top of the list.
  8. Click on Save button. The template is saved.

To use a template during DC application

  1. On the left menu, click on Import DC tab.
  2. Click on Create button.
  3. Click on the template that you wish to use.
  4. A DC application form is created, pre-filled with the template values.
  5. Proceed to fill and submit the application to beneficiary or issuing bank.

Saving a draft and using it again

If you need to save a partially completed DC application, and come back to it later, then use the Draft feature -

Maker

  1. On the left menu, click on Import DC tab.
  2. Click on Create button.
  3. Start filling the DC form.
  4. When you wish to save your work, click on the Save as draft button. Your work will be saved.
  5. You can proceed with other work on the platform, or log out if needed.
  6. When you return and click on the Create button, you will see a prompt "A draft is found for the DC form, do you want to apply the draft ?". Click on Apply.
  7. The DC form will be pre-populated with the saved draft. Proceed to fill up the application.

Sending a DC application to the beneficiary or issuing bank

Maker

Video Guide (click here)

  1. On the left menu, click the Import DC tab
  2. Click the Create button
    • Choose to create a new application from an existing template, recently submitted application, or from scratch with a blank form
  3. Fill in the application form or make changes to pre-filled fields from a template or recently submitted application
    • Not all fields need to be filled. You can leave some blank if your intention is for the beneficiary or issuing bank to complete some fields
    • If the issuing bank is to be authorised to make changes, there is a tick box that must be selected underneath the Issuing Bank field
  4. Once completed, and if the Draft DC form is to be shared with the beneficiary before being submitted to the issuing bank, click send to beneficiary button
  5. If the application is to be submitted to the issuing bank, click the Submit to Issuing Bank button
  6. Preview the application
  7. Click the Submit button to confirm.
  8. Add comments (optional). Click on Confirm .
  9. Page will redirect to the summary list.

Checker

Video Guide (click here)

  1. On the left menu, click the Import DC tab. A list of Import DCs will be shown on the right pane.
  2. Click on the newly created DC. It will be highlighted, with the DC status as Draft in progress - Checker to review.
  3. Review the DC details. Click on Verify to complete the checking process. To return the draft to the maker, click on Decline. A confirmation dialog box is shown.
  4. Add comments (optional). Click on Confirm .
  5. You will return to the summary listing. The status of DC will be Draft in progress - Approver to review

Approver

Video Guide (click here)

  1. On the left menu, click the Import DC tab. A list of Import DCs will be shown on the right pane.
  2. Click on the newly created DC. It will be highlighted, with the DC status as Draft in progress - Approver to review.
  3. Review the DC details. Click on Verify to complete the checking process. To return the draft to the maker, click on Decline. A confirmation dialog box is shown.
  4. Add comments (optional). Click on Confirm .
  5. You will return to the summary listing. The DC status will be Application submitted - Issuing bank to review.

Sending a DC amendment request to the beneficiary or issuing bank

Video Guide (click here)

Maker

The applicant can initiate an amendment request on an Issued and Advised DC

  1. On the left menu, click the Import DC tab
  2. In the summary listing, click on the DC to be amended.
  3. Click on DC Form to view the DC details. Scroll to the bottom of the form and click on Amend
  4. The DC form is now editable. Update the desired fields. The changes are highlighted with (!) marks. Click on them to see the change details.
  5. Send the changes to the beneficiary by clicking on Send to beneficiary. If you want to send it directly to the issuing bank, then click on Send to Issuing bank. You will be shown a summary of the amendment application.
  6. Review your application and click on Submit.
  7. You will return to the summary page. The Amendment status will show Draft in Progress - checker to review

Checker

  1. On the left menu, click the Import DC tab
  2. In the summary listing, the DC being amended will be highlighted. Click to open the DC. You will see an Overview of the amendments done on the DC. Click on the highlighted record (version will indicate Draft).
  3. You will be able to see a summary of changes done in this version. Click on the View link to see the full DC form.
  4. In the DC form, you will see the amended fields highlighted with (!) marks. Click on them to see the change details.
  5. Complete the checking by clicking on Verify button. To send it back to the maker, click on Decline. Add your comments in the confirmation dialog box (optional)
  6. You will return to the summary page. The Amendment status will show Draft in Progress - approver to review

Approver

  1. On the left menu, click the Import DC tab
  2. In the summary listing, the DC being amended will be highlighted. Click to open the DC. You will see an Overview of the amendments done on the DC. Click on the highlighted record (version will indicate Draft).
  3. You will be able to see a summary of changes done in this version. Click on the View link to see the full DC form.
  4. In the DC form, you will see the amended fields highlighted with (!) marks. Click on them to see the change details.
  5. Complete the checking by clicking on Approve button. To send it back to the maker, click on Decline. Add your comments in the confirmation dialog box (optional)
  6. You will return to the summary page. The Amendment status will show Draft text - beneficiary to review
  7. Instead of sending to beneficiary, if the amendment is sent to the Issuing bank, then the status says Draft text - issuing bank to review

Request to Cancel an issued DC

Video Guide (click here)

Maker

  1. On the left menu, click the Import DC tab
  2. In the summary listing, click on the DC to be cancelled.
  3. Click on P2P message in the left pane.
  4. Click on the pencil icon to create a new P2P message.
  5. Select 'Request for cancellation' from the dropdown for P2P message types.
  6. All parties in the DC will be auto selected, and they cannot be edited.
  7. Enter additional description in the message text box.
  8. Click on Send. Confirm the action in the pop up dialog box.

Checker

The checker receives a notification email when the maker completes an action.

  1. On the left menu, click the Import DC tab
  2. In the summary listing, click on the DC to be cancelled.
  3. Click on P2P message in the left pane. The request for cancellation will be shown in the right pane.
  4. Review the message and click on Verify. (Click Reject to return it to the maker). Confirm the action in the pop-up dialog box.

Approver

The approver receives a notification email when the checker completes an action.

  1. On the left menu, click the Import DC tab
  2. In the summary listing, click on the DC to be cancelled.
  3. Click on P2P message in the left pane. The request for cancellation will be shown in the right pane.
  4. Review the message and click on Approve. (Click Reject to return it to the maker). Confirm the action in the pop-up dialog box.
  5. The cancel request is now sent to all parties.

View and reply to a Discrepancy Notice

If there are discrepancies in the DP presented by the beneficiary, the issuing bank may request for a waiver from the applicant. This is done using a P2P message.

Video Guide (click here)

Maker

Refer to maker actions in Replying to a P2P message

Checker

Refer to checker actions in Replying to a P2P message

Approver

Refer to approver actions in Replying to a P2P message

View and download released documents

Once the issuing bank has released documents presented by the beneficiary, the applicant can view and download them on Contour.

Video Guide (click here)

All users

Users will receive a notification email when the bank releases the presented documents.

  1. Click on the Import DC tab. Select the DC under which the presentation was made.
  2. Click on the relevant presentation (named DP1, DP2 etc). You will see a list of documents under the DP on the left pane.
    Released docs
  3. Click on each document to view the details provided by the beneficiary. If there are any attachments, you will be able to download them also.

Send Bill Settlement instructions

Video Guide (click here)

Maker

  1. Click on the Import DC tab.
  2. In the summary listing, find and click on the DC for which you want to send bill instructions.
  3. Under the DC, find the relevant presentation (DP) in the left pane and click on P2P message. Released docs
  4. You will see a list of previous messages(if any), click on the 'draft' icon.
  5. Select the type of message as Bill instructions.
  6. Type the recipient names. You can select any party involved in the DC transaction.
  7. View and update the Settlement method, if required. Give the settlement amount and other instructions in the provided fields.
  8. If you want to attach any files, use the Attach button.

    Only PDF with max 7MB is allowed as attachments.

  9. Click on Send.
  10. The Checker will be notified via email.

Checker

Refer to checker actions in Sending a P2P message

Approver

Refer to approver actions in Sending a P2P message

Sending a P2P Message

Video Guide (click here)

Maker

  1. Click on the Import DC tab (if you are an applicant or issuing bank). Otherwise click on Export DC tab.
  2. In the summary listing, find and click on the DC for which you want to send a P2P message.
  3. Under the DC in the left pane, click on P2P message. If you want to send a message related to an amendment or a DP, go to the corresponding P2P message section.
  4. You will see a list of messages, click on the 'draft' icon.

Draft icon for P2P message

  1. Select the type of message. Send a General message if you cannot find a specific appropriate type in the dropdown list.
  2. Type the recipient names. You can select any party involved in the DC transaction.
  3. Give a subject.
  4. Type in the message contents.
  5. If you want to attach any files, use the Attach button.
  6. Click on Send.
  7. The Checker will be notified via email.

Only PDF with max 7MB is allowed as attachments.

Checker

  1. Click on the Import DC tab (if you are an applicant or issuing bank). Otherwise click on Export DC tab.
  2. In the summary listing, find and click on the DC for which you want to send a P2P message.
  3. Under the DC in the left pane, click on P2P message. If you want to verify a message related to an amendment or a DP, go to the corresponding P2P message section.
  4. You will see the Review P2P message page. Click on the message to be reviewed.
  5. Click on Verify to complete checking. Confirm the action in the pop-up dialog box. Draft icon for P2P message
  6. The Approver will be notified via email.

Approver

  1. Click on the Import DC tab (if you are an applicant or issuing bank). Otherwise click on Export DC tab.
  2. In the summary listing, find and click on the DC for which you want to send a P2P message.
  3. Under the DC in the left pane, click on P2P message. If you want to approve a message related to an amendment or a DP, go to the corresponding P2P message section.
  4. You will see the Review P2P message page. Click on the message to be reviewed.
  5. Click on Verify to complete checking. Confirm the action in the pop-up dialog box. Draft icon for P2P message
  6. The recipient parties will be notified via email.

Replying to a P2P Message

Video Guide (click here)

Maker

The makers will receive a notification when a P2P message is received by the organisation.

  1. Click on the Import DC tab (if you are an applicant or issuing bank). Otherwise click on Export DC tab.
  2. In the summary listing, find and click on the DC in which you want to reply for a P2P message.
  3. Under the DC in the left pane, click on P2P message. If you want to reply to a message related to an amendment or a DP, go to the corresponding P2P message section.

Checker

  1. Click on the Import DC tab (if you are an applicant or issuing bank). Otherwise click on Export DC tab.
  2. In the summary listing, find and click on the DC in which you want reply for a P2P message.
  3. Under the DC in the left pane, click on P2P message. If you want to approve a reply related to an amendment or a DP, go to the corresponding P2P message section.
  4. You will see the Review P2P message page. Click on the message to be reviewed.
  5. Click on Verify to complete checking. Confirm the action in the pop-up dialog box.
  6. The Approver will be notified via email.

Approver

  1. Click on the Import DC tab (if you are an applicant or issuing bank). Otherwise click on Export DC tab.
  2. In the summary listing, find and click on the DC in which you want reply for a P2P message.
  3. Under the DC in the left pane, click on P2P message. If you want to approve a reply related to an amendment or a DP, go to the corresponding P2P message section.
  4. You will see the Review P2P message page. Click on the message to be reviewed.
  5. Click on Verify to complete checking. Confirm the action in the pop-up dialog box.
  6. The recipient parties will be notified via email.