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User Administration

Invite New User

To invite a new user, the action must be taken by 2 Identity admin users in a request-approve manner.

Part 1: First administrator (Request)

  1. Click on Gear on the top right, then Users
  2. Click Invite user
  3. Enter email, and select user role to be assigned to the user
    • Important to make sure correct email address, invitation link will be sent to the address once the user is created.
    • Contour has flexible 3-Level approval process: maker > checker > approver. If only 2-Level approval required, you can select 1 user (A) as "maker", and another user (B) as the "checker + approver".
  4. Click Confirm.

Now, the user invitation is pending second administrator to review and approve, listed under the "Pending" tab.

Part 2: Second administrator (Approve)

  1. Click on Gear on the top right, then Users
  2. Click into the newly invited user, and review
  3. Click on Approve, then Submit

For users that already exists on Contour, the user will now have the roles updated and receive an email notification for updated roles.

For new users, the user will be created and receive an invitation email with an activation link to create their account and set their own password.

Note:

  • The activation link is one-time use, expiries after the user created the account successfully.
  • The activation link is valid for 1 week from the moment it is generated.

Resend invitation if activation link expires.

Resend Invitation

If a user didn’t manage to activate their account within 1 week and the link is expired, identity admin can resend the invitation by going back to the user details page.

Edit User

To edit an existing user, the action must be taken by 2 Identity admin users in a request-approve manner.

Part 1: First administrator (Request)

  1. Click on Gear on the top right, then Users
  2. Click into the user, then Edit
  3. Update the user's details accordingly
  4. Click on Update, then Confirm

Now, the user update is pending second administrator to review and approve, listed under the "Members" tab since the user remains active.

Part 2: Second administrator (Approve)

  1. Click on Gear on the top right, then Users
  2. Click into the newly edited user, and review
  3. Click on Approve, then Submit

Now, the user has been updated successfully, listed under the "Members" tab.

Remove User from identity

To remove an existing user, the action must be taken by 2 Identity admin users in a request-approve manner.

Part 1: First administrator (Request)

  1. Click on Gear on the top right, then Users
  2. Click into the user, Remove Identity access, then Confirm

Now, the user removal is pending second administrator to review and approve, listed under the "Members" tab since the user remains active until second administrator approved.

Part 2: Second administrator (Approve)

  1. Click on Gear on the top right, then Users
  2. Click into the user to be removed, and review
  3. Click on Approve, then Submit

Now, the user has been removed and can no longer access the identity.