Login & Access

Managing your account

This only applies to the users managed with Contour built-in authentication, i.e. those who log in by keying email address and password on login page. This doesn't apply to those who log in via Single sign-on (SSO) option, because the SSO accounts are fully managed by your company's identity and access management platform and as such requests and issues should be addressed internally.

Functions
Activate your account
Log into the Contour Application
Unlock your account / Forgot password
Change your password
Set up your MFA device

Activate your Account

After your user account is created by the administrators, you will receive an email with the link to activate your account.

Note:

• Please check the Junk / Spam folder if doesn't show up in your"email Inbox
• The link is valid for 2 weeks, unless configured otherwise. If the link has expired, user can ask any of company’s administrators to resend the invitation.
• The link is for one-time use only. It expires after the user created their account successfully.

Steps to activate the account:

1. Click on Activate now in the email, which open the account activation page
2. Enter your actual name (Eg. John Smith) and password as per the requirements specified on the account activation page
3. Click Submit
4. (If Multi-factor authentication is enabled) Activate multi-factor authentication by following MFA Setup

Now, the new account has been set up successfully.

Log into the Contour Application

You may log in to to the Contour application via your Identity's unique URL with your email and password. After you login, if you have access to multiple identities, you will be able to select which identity you want to access.

Reset Password

Steps to reset the forgotten password:

1. Click forgot password on the login page
2. Enter the email address registered in Contour
3. Click Continue

The password reset link will be sent to the email address entered. The link will be valid ONLY within the period set by your IT admin, 48 hours by default. After receiving the password reset link, proceed to reset the password:

1. Click on Reset password in the email, which open the password reset page on Contour
2. Set the new “password” as per the requirements specified
3. Click Submit
4. (If Multi-factor authentication is enabled) Verify with multi-factor authentication by following MFA Verification

Unlock Account / Forgot password

If you have forgotten your password, or have been locked out due to too many invalid attempts, then you may request for a password reset link using the "Can't log in ?" option on the login page.

Note: Account will be locked automatically after 5 consecutive invalid login attempts.

Change Password

Steps to update the password:

1. Log into Contour with current password
2. Click on user profile icon on the top right, then My Profile
3. Go to "Security settings" tab, click Change password
4. Enter "current password", and "new password" meeting the requirements as specified
5. Click Save
6. (If Multi-factor authentication is enabled) Verify with multi-factor authentication by following MFA Verification

Now, the password has been updated successfully.

MFA Device Setup

Pre-requisites:

• a smart phone with Microsoft Authenticator or Google Authenticator installed
  • iPhone (iOS)
    • Microsoft Authenticator on Apple App Store
    • Google Authenticator on Apple App Store
  • Android Phone (android)
    • Microsoft Authenticator on Google Play
    • Google Authenticator on Google Play

Steps to setup the multi-factor authentication:

1. Open the authenticator app on the phone
2. Add account
3. Scan the QR code displayed on Contour
   • If the scanning/camera fails, you can choose to manually key in the secret code displayed on Contour as alternative
4. Key in the one-time password (OTP) generated by the authenticator app on Contour
5. Click Submit

Now, the multi-factor authentication (MFA) has been set up successfully. Please use the OTP generated by the authenticator for future logins.

MFA Verification

Steps to verify with the multi-factor authentication (MFA):

1. Open the authenticator app on the phone
2. Key in the 6-digit one-time password (OTP) generated by the authenticator app on Contour
3. Click Submit

Note: the OTP changes every 30 seconds. If the 30 secs is expiring, please wait for a few seconds for the new OTP.

Selecting preferred language

Contour supports the following three language selections

• English
• Simplified Chinese
• Traditional Chinese

To select your preferred language, please follow these steps or view our video guide here

1. Log in to Contour
2. On the top right corner, click on the profile icon

1. Click on My profile. Your profile page will appear.
2. Go to the User settings section. You will find the System language dropdown
3. Select your preferred language. All form fields, statuses and options will now display in the selected language.

Verifying your role(s)

As a user, you may be assigned multiple roles by your administrators. To check what is your role,

1. Log in to Contour
2. On the top right corner, click on the profile icon
3. Your roles in the current identity will be displayed

Switching between Identities

If you have access to multiple identities, you will be able to switch to a different identity without being required to log out. To do this, click on the top right corner of the screen which displays your name and role. Under the identities section, select the identity that you wish to switch to. Upon switching, you will land on the product dashboard of the selected identity.