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Getting Set-up

This article serves as a quick step-by-step guide for administrators to setup and ready Contour. We recommend to print out this page, as a checklist reference and complete all the necessary steps.

Verify Access

Make sure you and your users can access your unique URL for Contour. This would have been provided to you by Contour or your IT Team. Check you are able to view the web application login screen.

Node Set-up (for customers with a dedicated node)

Set-up Node Administrators

  • During your organisation's onboarding process, at least two users would have been nominated as Node Administrators and will have been set-up and sent a registration email.
  • Each administrator must then Activate their account as soon as possible
  • It is important that all admins activate their accounts promptly as future actions may require 4-eyes checks.

Please note:

  • For Contour Cloud customers, the registration email is sent from support@contour.network, which may have gone into your Junk / Spam Email folder. Please check, or consult your IT team in case the email was blocked.
  • Each activation email is unique for each user. Please do not share to anyone else.
  • The activation link is valid for one (1) week only. Please activate your account as soon as possible.

Node Administrators: Verify Node Details

Node Administrators: Verify Identities

If any of the company information is incorrect, please contact Support for correction.

Node Administrators: Set up Identity Administrators

  • For day-to-day management of the identity, Create at least two Identity Administrators
  • A number of user administration functions require 4-eyes approval and therefore 2 user admins to be available. Please make sure you have more than 2 user admins activated and they are available in order to complete the process promptly.
  • Each new user should then Activate their account
  • It is important that all admins activate their accounts promptly as future actions may require 4-eyes checks.
  • A user may be an Identity Administrator of more than one Identity

Identity Set-up

Identity Admin Set-up

For customers with a dedicated node, Identity Admins will be set-up by Node Administrators as per the above process. For those that don't have a dedicated node, during your organisation's onboarding, at least two users would have been nominated as Identity Administrators and will have been set-up and sent a registration email.

  • Each administrator must then Activate their account as soon as possible
  • It is important that all admins activate their accounts promptly as future actions may require 4-eyes checks.

Please note:

  • For Contour Cloud customers, the registration email is sent from support@contour.network, which may have gone into your Junk / Spam Email folder. Please check, or consult your IT team in case the email was blocked.
  • Each activation email is unique for each user. Please do not share to anyone else.
  • The activation link is valid for one (1) week only. Please activate your account as soon as possible.

Create New Roles

Contour user management is designed based on the Role-based Access Control (RBAC) principle.

Identity Administrators can create new user roles for business users, adding permisisons to those roles according to your teams requirements.

Add users to your identity

Identity administrators can now invite users to join your identity

If the user is new to the Contour Node then they will receive their individual Account Activation email, otherwise they will receive a notification email. Users can activate their account by following the steps in User Self-help Guide

Please note:

  • For Contour Cloud customers, the email is sent from support@contour.network, which may go into the Junk / Spam Email folder, if not in the Inbox. Please check, or consult your IT team in case the email was blocked.
  • The activation email is unique for each user. Please do not share to anyone else.
  • The activation link is valid for one(1) week only. Please ensure your users activate their account as soon as possible.

Manage Client Authorization

Authorize Clients (Bank only)

On Contour, an applicant can only submit a DC application to an issuing bank that has authorized it (i.e., the corporate) as a client.

The Identity administrator can authorize a Corporate as the bank's client on Contour by referring to Client Authorization Guide

Client Authorization

Check Authorization from Banks (Corporate only)

On Contour, an applicant can only select an issuing bank that has authorized it as a client of that bank.

A corporate's identity administrator can check the banks that have authorized the corporate as client.

Video Guide (click here)

  1. Click on Gear on the top right, then "Network"
  2. Click on "My Banks" tab
  3. Check the Banks that have authorized the corporate

Client Authorization

Configure Shared Mailbox (Optional)

Identity Administrators may configure a shared email address to receive notifications relevant for the identity.

Shared Mailbox