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Known Issues

These are the known limitations in the application. Please follow the resolution steps in case you encounter any of the below scenarios.

Common

Known issues affecting both corporate as well as bank users

Reference Issue Resolution
VTX-6720, VTX-6607 P2P message cannot be sent to new parties added during an amendment or presentation If a new confirming bank, or a new nominated bank is added to the DC during an amendment, then P2P messages cannot be sent to those parties. Similarly, if you are presenting documents to a bank which is not mentioned in the DC, P2P messages cannot be sent to this bank. In these cases, please use email or other mode of communication if you need to contact them
VTX-6717, VTX-6598 Export PDF not functioning at the newly added partys in the workflow As of release 8.0 Parties added to the DC during an amendment, or any new bank introduced while presenting documents will not be able to use the Export to PDF feature for that DC
VTX-6670 In some cases, DC application cannot be returned to the applicant, if the application was sent before upgrade from 7.0 to 8.0 If the applicant had selected the checkbox 'Allow issuing bank to directly make changes', the DC application was sent prior to upgrade, then the issuing bank will not be able to return the DC. Please ensure that you have processed any pending DC application prior to upgrading your node
VTX-6734, VTX-6726 SSO user receives email notifications even though the Notification emails toggle button is turned off Kindly ignore or auto delete email notifications from Contour, if not required
VTX-6728 Browser tab title doesn't change accordingly when user logs in or switch to another identity Refer to the Identity name on the heading inside the page
VTX-6210 Identity admin logging in via SSO user is not able to perform Shared Mailbox function Create a non-SSO user account for the user, and perform the Shared Mailbox setup
VTX-6679 After the DC is canceled, Export to PDF feature is not available Please download the DC before canceling the DC
VTX-6663 Email requesting action is being received upon shared mailbox request approval Once the request to set up Shared Mailbox is approved, there is no further action required. Please ignore this mail
VTX-6673 Node admins receive email when an identity admin removes identity access for a user There is no action to be taken by the Node admin, kindly ignore email
VTX-6721 Once a DC is canceled, the presentation status will show 'Canceled - Your maker to review' for the Applicant There is no action to be performed by the maker user, please ignore the call to action.
VTX-4983 If a DC had amendments and the DC is cancelled, users are unable to see the amendments. All amendments are auto-canceled along with the DC, but this is not evident on the screen. Please ensure that no amendments are accepted or rejected by all parties before proceeding to cancel.

Corporate only

Known issues specific to corporate users

Reference Issue Explanation and Resolution
VTX-6721 Once a DC is canceled, the presentation status will show 'Canceled - Your maker to review' for the Applicant There is no action to be performed by the maker user, please ignore the call to action.
VTX-6077 When an amendment is due for beneficiary's acceptance, the beneficiary user is unable to accept the amendment if there is another draft amendment in progress User may first discard the existing amendment draft before proceeding to accept or reject the previous amendment.

Bank only

Known issues specific to bank users

Reference Issue Explanation and Resolution
VTX-4824 When a DC is issued by the issuing bank and rejected by an advising bank the DC status changes to Issued and Rejected. If the advising bank accepts and advises an amendment of the same DC, still remains Issued and rejected Issued and rejected refers to the Original DC's status. Refer to the Amendment's status to find whether it has been advised by the advising bank.
VTX-5339 If the beneficiary presents the DP through a new bank which was not among the issuing/advising/nominated banks, then the new bank cannot edit the mode of transport of documents while forwarding the DP to the next party Please use other channels (email/chat) to communicate your mode of document transport