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Contact Support

Prior to contacting Contour Support, we ask that you contact your company admins who may be able to resolve your issue more promptly.

Users are able to self-register via our support portal and raise a ticket.

Visit Support Portal

Please see our handbook for guides in raising tickets and our SLAs.

Login / Access Issues

Please see our guide to common issues

Self Managed Member

For self-manged users who have a technical issue, please complete the self-managed support checklist for your Contour version prior to contacting support.

Portal Unavailability

In the event that the support portal is unavailable, our Disaster Process will be to enable the support email address support@contour.network. At all other times, the email address will not be monitored and will return an "Sender not known" message.